Returns & Exchanges
At edenrobe, we strive to ensure your complete satisfaction with every purchase by offering a hassle-free 15-day return and exchange policy for all unworn and tagged items. Please note that sale items and intimate apparel are not eligible for return unless a manufacturing defect is present.
Initiate Request
Contact our customer support team via email or WhatsApp within 15 days of delivery, providing your order number and the reason for the exchange.
Pack the Product
Place the item in its original packaging with all tags, labels, and the original invoice included to ensure the return is accepted.
Dispatch to Warehouse
Ship the package back to our designated fulfillment center in Karachi using a traceable courier service of your choice.
Quality Check & Processing
Once received, our team will conduct a quality inspection and, upon approval, issue your replacement item or a store credit voucher within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing